Contact Us

Get in Touch With Jerseygist

Have questions about your order, our products, or our policies? We're here to help! Whether you need product information, have feedback, or require after-sales support, our dedicated customer service team is ready to assist you.

How to Reach Us

Email: service@jerseygist.com

Please include the following information in your inquiry:

  • Your full name
  • Contact phone number
  • City/Location
  • Order number (if applicable)
  • Product photos (for after-sales service requests)

We review and respond to all inquiries as quickly as possible during business hours.

Customer Service Hours

We're available to assist you during the following times:

  • Monday – Friday: 9:00 AM to 5:00 PM
  • Saturday: 10:00 AM to 6:00 PM
  • Sunday: Closed

Response times may vary depending on inquiry volume. We appreciate your patience.

Frequently Asked Questions

Q: How long will it take to receive my package?

A: We process all orders within 3-7 business days before shipment. Once your order ships, delivery time depends on your location and your chosen shipping method:

  • Standard Shipping: €8.99
  • Express Shipping: €12.99
  • Free Shipping (orders over €69): Standard delivery times apply

We work diligently to get your order to you as quickly as possible. You'll receive a tracking number via email once your package ships.

Q: What is the return policy?

A: We offer hassle-free returns within 14 calendar days of purchase. Here's what you need to know:

  • Items must be in original, unused condition
  • Return shipping costs may apply (unless the return is due to our error)
  • We process returns within 2 business days of receipt
  • Refunds are issued to your original payment method within 7 business days

For complete details, please review our Return & Refund Policy.

Q: How can I modify my order?

A: We can modify orders before they ship. If you notice an error after placing your order, contact us immediately at service@jerseygist.com. Once your package has been dispatched, modifications are no longer possible.

Q: What payment methods do you accept?

A: Jerseygist accepts the following payment options:

  • PayPal
  • Credit Cards (Visa, Mastercard, American Express, Discover)

All transactions are processed in EUR (Euros). For more details, see our Payment Policy.

Q: Do you ship internationally?

A: Yes! Jerseygist ships worldwide. International orders may be subject to local customs duties and taxes, which are your responsibility. Processing time is 3-7 business days, plus delivery time based on your location and shipping method selected.

For more information, please review our Shipping Policy.

Q: How do I track my order?

A: Once your order ships, you'll receive a tracking number via email. Use this number to monitor your package's journey. If you don't receive tracking information within 7 days of purchase, please contact us.

Q: What if I have a defective or damaged item?

A: If you receive a damaged or defective product, contact us immediately with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you. Please don't return the item without contacting us first.

Q: Can I change my mind after placing an order?

A: Yes! You can cancel your order free of charge within 24 hours of placing it. After 24 hours or if your order has shipped, cancellation is no longer available. Contact us immediately if you wish to cancel.

Contact Form

For your convenience, you can also submit your inquiry using the contact form below:

  • Name
  • Email
  • Phone Number
  • Subject
  • Message
  • [Submit Button]

Additional Resources

  • Shipping Policy — Learn about delivery options and timelines
  • Return & Refund Policy — Understand our return process
  • Payment Policy — View accepted payment methods
  • Privacy Policy — See how we handle your information
  • Terms of Use — Review our terms and conditions

We Value Your Feedback

Your satisfaction is our top priority. If you have suggestions, complaints, or feedback about your shopping experience, we'd love to hear from you. Your input helps us improve our products and services.